Terms of Service

By commissioning the Zorro the Client agrees to the following terms. This policy governs the relationship between Zorro and his Client for this specific commission, alongside Commissions.gg or Ko-Fi guidelines if applicable.1. General
• Zorro will produce the commissioned work according to the specifications agreed on in the order.
• The Client will provide clear, complete instructions and reference material at the start of the project.
• Significant changes to subject, composition, or deliverables after work has begun may be quoted separately.
• Zorro may decline any commission at their discretion before payment is accepted.
• All works purchased on will be watermarked unless Client upgrades the license2. Payment
• All payments are processed through Commissions.gg, Ko-Fi, or Paypal in the currency listed on the service.
• Payment is considered final once accepted.3. Refunds
Payments are non-refundable, except as described in this section:
• Guaranteed Delivery Date. Before payment, the Creator and Client agree on a guaranteed delivery date with a minimum of three (3) days after the order was placed with a rush delivery fee which can be rejected. The Creator is bound to deliver the final files by that date.
• Deadline Extensions. If the Creator anticipates being unable to meet the guaranteed delivery date, the Creator may request an extension through the commission details modal on their dashboard. The Client will be notified and may accept or reject the request. If the Client accepts, the new agreed date replaces the original as the guaranteed delivery date. If the Client rejects, the original date stands and the Creator remains bound to it.
• Missed Delivery. If the Creator fails to deliver by the guaranteed delivery date, the Client becomes eligible for a refund. Where work is partially complete, the Creator may offer the Client a partial refund proportional to the work not yet completed. The Client may accept the partial refund or pursue a full refund.
Payments are non-refundable, except as described in this section:
• Client-Initiated Cancellation. A Client may not unilaterally cancel a paid commission unless three (3) months have passed without the Client hearing from Zorro. If Zorro voluntarily agrees to cancel early, any refund amount is at Zorro's discretion based on work already completed.
• Mediation. If Zorro and Client cannot reach an agreement on a refund or partial refund, either party may escalate the dispute to commissions.gg for mediation. Ko-Fi will review the agreed scope, the work delivered, and communication between the parties, and will issue a final resolution.4. Confidentiality
• Any information exchanged in the course of the commission (personal details, references, drafts, written communication, and anything embedded in the deliverables that is not intended for public release) is treated as confidential by both parties.5. License and ownership
• Zorro retains full copyright and ownership of the work unless ownership is transferred in writing.
• On full payment, the Client receives a non-exclusive, non-transferable personal-use license. Personal use means non-commercial display: avatars, personal social profiles, private prints, and similar.
• Commercial use requires an upgraded liscense, purchased before the work is used commercially:
• Digital commercial license: streaming overlays, monetized YouTube thumbnails, paid digital products, advertising, and any other monetized digital use. Fee: +100% of the listing price.
• Physical commercial license: merchandise, prints, stickers, posters, and any other physical product sold or distributed. Fee: +200% of the listing price.
• The Client may not reproduce, redistribute, or resell the work outside the granted license.
• Zorro may display the work in their gallery, on their social media profiles, and on their social channels.
• When the Client posts the work publicly, the Client will credit Zorro with his Ko-Fi or Commissions.gg handle or display name.6. No AI use
• Zorro does not use generative AI to produce any part of the work.
• The Client may not use the work, in whole or in part, as training data for AI models, as input to AI image-generation tools, or to produce derivative AI outputs. This restriction survives delivery.7. Revisions and scope
• The Client is entitled to five (5) revision rounds, with feedback consolidated per round.
• Revisions are adjustments within the original scope. Changes to the subject, composition, or deliverables agreed at order time are scope changes and may be quoted separately.
• Additional revision rounds beyond the included number may be purchased at Zorro's discretion.8. Communication, delivery, and turnaround
• Project communication takes place through the Commissions.gg, Ko-Fi, or Discord's direct messaging system. Communication elsewhere is not binding.
• Zorro will keep the Client informed of material delays. Where a delivery date is stated on the order and if Zorro needs more time, Zorro will request an extension before the date passes.
• If the Client does not respond to a request for feedback or respond to the final delivery, Zorro will automatically mark it as approved after fourteen (14) days.9. Cancellations
• By the Client: The Client may cancel the project before payment is made.
• By Zorro: If Zorro cannot complete the commission, Zorro will issue a refund, either the full amount or a portion proportional to the work not yet completed, at Zorro's discretion.10. Reference material and conduct
• The Client confirms they have the right to provide any reference material they send and that it does not infringe a third party's rights.
• Harassment, abusive conduct, or attempts to coerce off-platform payment are grounds for immediate cancellation without refund and may be reported to Ko-Fi.
11. NSFW
• Zorro only accepts NSFW work where the service listing explicitly says so. Where NSFW is accepted, the Client confirms they are of legal adult age in their jurisdiction.
• Zorro does not accept NSFW on Ko-Fi (see Ko-Fi Guidelines rule 3.14)

Disclaimer: the opinions of clients are not reflective of my own. I do not background check clients outside of their commission history, research will be limited to behavior towards past commissioners.This is a purely professional monetary transaction, I do not care for beliefs unless they are to appear within the work itself.

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